Delivery Information

South African Orders

We’ll dispatch your order within 5 business days after we receive payment.

We use PUDO courier to deliver your plants safely.

You have two delivery options:

  • Door‑to‑door delivery;
  • Pickup from your nearest PUDO locker.

Once we send off your order, PUDO will contact you directly with all the delivery details.

Free shipping:
We offer free PUDO locker‑to‑locker delivery on orders over R800.

International Orders

We dip and pack your order right after we receive payment.

Then we send it to the South African Department of Agriculture for inspection.

Once we get the approved phytosanitary certificate, we hand your order to DHL for delivery.

Important: Your order is considered delivered when it reaches Customs in your destination country.

Using your own courier?
If you arrange your own courier, your order is considered delivered once they collect the plants from us in South Africa.

Before you order, please check your country’s import rules for live and dormant plants. (HS Codes: 0601.10 and 0601.20)
It is your responsibility to supply us with a list of requirements from your agricultural agency as we are unable to do so on our side.

We are not responsible nor will we issue a refund if Customs destroys/returns your plants due to:

  • Incorrect or missing paperwork;
  • Plant restrictions in your country;
  • Import duties not being paid by you.

All international orders include a phytosanitary certificate and commercial invoice attached to the waybill and a copy of both placed inside the box. 

Please also see our fees guide for international orders.

Quality Guarantee

We supply top‑size, high‑quality bulbs.

If we are not happy with the bulbs, we will not send them to you.

If the bulbs are not true to name or if they are unacceptable for any reason, we will replace them at our cost.

Please note: We cannot guarantee growth, vigour, or how the plants perform later – those factors are outside our control.

However, if you have any problems, let us know. We’ll try to help.

Refunds and Returns Policy

If you have a complaint, please contact us within 5 working days after you receive your order.

Email us at: alexandra@africanflowerbulbs.co.za

Please include photos of the issue, and we’ll look into it for you.

Scroll to Top